Product recallOPSS
MCOHome Technology Multi Sensor recalled over an electric shock risk
Product Recall for MCOHome Technology Multi Sensor presenting a risk of electric shock.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
MCOHome Technology Multi Sensor
- BarcodeThe long number printed under the barcode.
- 10065001082443
- ModelOn the rating label, base, back or box.
- MCO A8
- Sold betweenCompare with your receipt or order date.
- 01/03/2018 - 24/10/2024
What to do now
MCOHome Technology Multi Sensor could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2509-0273). Quoted as issued.
Summary
Product Recall for MCOHome Technology Multi Sensor presenting a risk of electric shock.
The risk
The product presents a risk of electric shock as the internal circuitry may fail whilst in use, damaging the plastic and exposing live parts. If a user touches these live parts, they may receive an electric shock.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
Switchee Limited have de-activated the units and are providing free replacements to affected consumers. Consumers with affected products are advised to turn them off and unplug them from the wall immediately. This should not impact heating and hot water supplies.
For further information, please access the Switchee website at the following link: switchee.com/recall/
Additional information
PSD notification number: 2509-0273
Notified by: Office for Product Safety and Standards
Product description
Air quality sensor fitted with three-pin plug.
Open the OPSS notice
Questions
Why has MCOHome Technology Multi Sensor been recalled?
MCOHome Technology Multi Sensor could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the barcode, model and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
