Vehicle recallDVSA
Mercedes-Benz E-Class and CLE recalled over an electrical or software fault
The manufacturer has determined on affected vehicles the software of the MBUX multi media system might not meet specifications. In this case a permanent deactivation of certain functions of assistance systems might occur.
Check your product
Only vehicles within the listed VIN ranges or build dates are covered. A franchised dealer can confirm from your VIN.
2 identifiers listed for this notice.
E-Class
- Build datesThe build or first registration date is on the V5C.
- 03/05/2023 – 27/10/2023
- Manufacturer referenceThe manufacturer’s own campaign number. Quote it to the dealer.
- SRPC2414 / 5496233
CLE
- Build dates
- 11/05/2023 – 06/10/2023
- Manufacturer reference
- SRPC2414 / 5496233
What to do now
The defect is electrical or in the vehicle’s software.
- Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer.
- Contact a franchised dealer to book the free repair.
- Keep the manufacturer’s recall letter if you receive one, and update your address on the V5C so future letters reach you.
Why it matters. Electrical and software faults can affect lights, warnings, cameras or driver assistance systems, and some can lead to a loss of function while driving.
Repairs and costs
You should not pay for a safety recall repair. Book it with a franchised dealer for the make and take your V5C or registration number.
If you have already paid for a repair to fix the same defect, ask the manufacturer whether it will reimburse you.
From the official notice
Published by the Driver and Vehicle Standards Agency (R/2024/398). Quoted as issued.
Summary
The manufacturer has determined on affected vehicles the software of the MBUX multi media system might not meet specifications. In this case a permanent deactivation of certain functions of assistance systems might occur.
Defect
The manufacturer has determined on affected vehicles the software of the MBUX multi media system might not meet specifications. In this case a permanent deactivation of certain functions of assistance systems might occur.
Remedy
Update the parking control unit settings
Models
E-Class, CLE
Open the DVSA notice
Questions
Why are Mercedes-Benz E-Class and CLE being recalled?
The defect is electrical or in the vehicle’s software. Electrical and software faults can affect lights, warnings, cameras or driver assistance systems, and some can lead to a loss of function while driving.
How do I know if my vehicle is affected?
Enter your registration number on the GOV.UK vehicle recall checker or ask a franchised dealer, who can check your VIN against the manufacturer’s campaign. The VIN ranges and build dates published by the DVSA are listed on this page.
What should I do now?
Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer. Contact a franchised dealer to book the free repair.
Will the repair cost anything?
You should not pay for a safety recall repair. Book it with a franchised dealer for the make and take your V5C or registration number. If you have already paid for a repair to fix the same defect, ask the manufacturer whether it will reimburse you.