Vehicle recallDVSA
Mercedes-Benz GLC and EQE recalled over a safety defect
On affected vehicles the bonding of the front rear and fixed side windows might not meet specifications.
Check your product
Only vehicles within the listed VIN ranges or build dates are covered. A franchised dealer can confirm from your VIN.
2 identifiers listed for this notice.
GLC
- Build datesThe build or first registration date is on the V5C.
- 12/09/2023 – 21/09/2023
- Manufacturer referenceThe manufacturer’s own campaign number. Quote it to the dealer.
- SRPC2337 / 6790007
EQE
- Build dates
- 12/09/2023 – 12/09/2023
- Manufacturer reference
- SRPC2337 / 6790007
What to do now
The manufacturer has launched a safety recall for Mercedes-Benz GLC and EQE.
- Enter your registration number on the GOV.UK recall checker, or ask a franchised dealer to check the VIN.
- Book the recall work with a franchised dealer for the make. Recall repairs are carried out free of charge.
- Make sure the DVLA has your current address, as recall letters go to the registered keeper.
Why it matters. Manufacturers must report safety defects to the DVSA and contact registered keepers of affected vehicles.
Repairs and costs
You should not pay for a safety recall repair. Book it with a franchised dealer for the make and take your V5C or registration number.
If you have already paid for a repair to fix the same defect, ask the manufacturer whether it will reimburse you.
From the official notice
Published by the Driver and Vehicle Standards Agency (R/2023/328). Quoted as issued.
Summary
On affected vehicles the bonding of the front rear and fixed side windows might not meet specifications.
Defect
On affected vehicles the bonding of the front rear and fixed side windows might not meet specifications.
Remedy
Replace the windows.
Models
GLC, EQE
Open the DVSA notice
Questions
Why are Mercedes-Benz GLC and EQE being recalled?
The manufacturer has launched a safety recall for Mercedes-Benz GLC and EQE. Manufacturers must report safety defects to the DVSA and contact registered keepers of affected vehicles.
How do I know if my vehicle is affected?
Enter your registration number on the GOV.UK vehicle recall checker or ask a franchised dealer, who can check your VIN against the manufacturer’s campaign. The VIN ranges and build dates published by the DVSA are listed on this page.
What should I do now?
Enter your registration number on the GOV.UK recall checker, or ask a franchised dealer to check the VIN. Book the recall work with a franchised dealer for the make. Recall repairs are carried out free of charge.
Will the repair cost anything?
You should not pay for a safety recall repair. Book it with a franchised dealer for the make and take your V5C or registration number. If you have already paid for a repair to fix the same defect, ask the manufacturer whether it will reimburse you.