Vehicle recallDVSA
Mercedes-Benz GLE and GLS recalled over an electrical or software fault
Mercedes-Benz AG has determined that on certain GLE/GLS (167 platform) and GLC (254 platform) vehicles the bonding of the multi-purpose camera and/or the interior mirror on the windscreen might not meet specifications.
Check your product
Only vehicles within the listed VIN ranges or build dates are covered. A franchised dealer can confirm from your VIN.
2 identifiers listed for this notice.
GLE
- Build datesThe build or first registration date is on the V5C.
- 30/08/2024 – 03/09/2024
- Manufacturer referenceThe manufacturer’s own campaign number. Quote it to the dealer.
- SRPC2509 / 6790009
GLS
- Build dates
- 03/09/2024 – 03/09/2024
- Manufacturer reference
- SRPC2509 / 6790009
What to do now
An electrical or software fault affects some Mercedes-Benz GLE and GLS.
- Enter your registration number on the GOV.UK recall checker, or ask a franchised dealer to check the VIN.
- Book the recall work with a franchised dealer for the make. Recall repairs are carried out free of charge.
- Make sure the DVLA has your current address, as recall letters go to the registered keeper.
Why it matters. Electrical and software faults can affect lights, warnings, cameras or driver assistance systems, and some can lead to a loss of function while driving.
Repairs and costs
Safety recall work is carried out by franchised dealers free of charge, whether or not you are the first owner and whether or not the vehicle is still under warranty.
If a dealer will not carry out the recall work, contact the manufacturer’s customer services and, if that does not resolve it, the DVSA.
From the official notice
Published by the Driver and Vehicle Standards Agency (R/2025/217). Quoted as issued.
Summary
Mercedes-Benz AG has determined that on certain GLE/GLS (167 platform) and GLC (254 platform) vehicles the bonding of the multi-purpose camera and/or the interior mirror on the windscreen might not meet specifications.
Defect
Mercedes-Benz AG has determined that on certain GLE/GLS (167 platform) and GLC (254 platform) vehicles the bonding of the multi-purpose camera and/or the interior mirror on the windscreen might not meet specifications.
Remedy
As a precautionary measure Mercedes-Benz AG via its Mercedes-Benz service partners will replace the windscreen on the affected vehicles.
Models
GLE, GLS
Open the DVSA notice
Questions
Why are Mercedes-Benz GLE and GLS being recalled?
An electrical or software fault affects some Mercedes-Benz GLE and GLS. Electrical and software faults can affect lights, warnings, cameras or driver assistance systems, and some can lead to a loss of function while driving.
How do I know if my vehicle is affected?
Enter your registration number on the GOV.UK vehicle recall checker or ask a franchised dealer, who can check your VIN against the manufacturer’s campaign. The VIN ranges and build dates published by the DVSA are listed on this page.
What should I do now?
Enter your registration number on the GOV.UK recall checker, or ask a franchised dealer to check the VIN. Book the recall work with a franchised dealer for the make. Recall repairs are carried out free of charge.
Will the repair cost anything?
Safety recall work is carried out by franchised dealers free of charge, whether or not you are the first owner and whether or not the vehicle is still under warranty. If a dealer will not carry out the recall work, contact the manufacturer’s customer services and, if that does not resolve it, the DVSA.