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Vehicle recallDVSA

Mercedes-Benz Vans eCITAN and Citan recalled over an electrical or software fault

Electrical or software fault

Mercedes-Benz AG has determined that on certain Citan/eCitan model vehicles the central control unit might not initialise.

Check your product

Only vehicles within the listed VIN ranges or build dates are covered. A franchised dealer can confirm from your VIN.

2 identifiers listed for this notice.

  • eCITAN

    Build datesThe build or first registration date is on the V5C.
    • 11/09/2024 – 27/09/2024
    Manufacturer referenceThe manufacturer’s own campaign number. Quote it to the dealer.
    • VS1ZENGAT & 5496537

  • Citan

    Build dates
    • 11/09/2024 – 27/09/2024
    Manufacturer reference
    • VS1ZENGAT & 5496537

What to do now

Some Mercedes-Benz Vans eCITAN and Citan need a software or electrical fix.

  1. Enter your registration number on the GOV.UK recall checker, or ask a franchised dealer to check the VIN.
  2. Book the recall work with a franchised dealer for the make. Recall repairs are carried out free of charge.
  3. Make sure the DVLA has your current address, as recall letters go to the registered keeper.

Why it matters. Electrical and software faults can affect lights, warnings, cameras or driver assistance systems, and some can lead to a loss of function while driving.

Repairs and costs

Manufacturers contact registered keepers using DVLA records, but letters can go astray. You can book the free repair yourself once you know your vehicle is affected.

The DVSA monitors recalls and can be contacted if a manufacturer or dealer does not act.

From the official notice

Published by the Driver and Vehicle Standards Agency (R/2025/332). Quoted as issued.

Summary

Mercedes-Benz AG has determined that on certain Citan/eCitan model vehicles the central control unit might not initialise.

Defect

Mercedes-Benz AG has determined that on certain Citan/eCitan model vehicles the central control unit might not initialise.

Remedy

As a remedy Mercedes-Benz AG via its Mercedes-Benz service partners will update the software of the central gateway control unit on the affected vehicles.

Models

eCITAN, Citan

Open the DVSA notice

Questions

Why are Mercedes-Benz Vans eCITAN and Citan being recalled?

Some Mercedes-Benz Vans eCITAN and Citan need a software or electrical fix. Electrical and software faults can affect lights, warnings, cameras or driver assistance systems, and some can lead to a loss of function while driving.

How do I know if my vehicle is affected?

Enter your registration number on the GOV.UK vehicle recall checker or ask a franchised dealer, who can check your VIN against the manufacturer’s campaign. The VIN ranges and build dates published by the DVSA are listed on this page.

What should I do now?

Enter your registration number on the GOV.UK recall checker, or ask a franchised dealer to check the VIN. Book the recall work with a franchised dealer for the make. Recall repairs are carried out free of charge.

Will the repair cost anything?

Manufacturers contact registered keepers using DVLA records, but letters can go astray. You can book the free repair yourself once you know your vehicle is affected. The DVSA monitors recalls and can be contacted if a manufacturer or dealer does not act.

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