Product recallOPSS
Mercury Marine Gen 2 DTS and Avator Controls recalled over harmful chemicals
Product Recall for Mercury Marine Gen 2 DTS and Avator Controls. Products fitted to boats with the specified HIN numbers present a risk of non-compliance due to an operating fault.
Product image from the OPSS safety notice
What to do now
The problem with Mercury Marine Gen 2 DTS and Avator Controls is chemical: it contains something that should not be there at that level.
- Take it away from children now and stop using it.
- Wash your hands after handling it.
- Contact Mercury Marine or the shop you bought it from to arrange the remedy set out in the notice.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Limits on substances such as lead, cadmium, phthalates and formaldehyde exist because of their effects on health over time. Children are more exposed because they chew and handle products.
If someone has been hurt
Look out for
- skin redness, itching or a rash where it touched
Get help urgently
- if a child has chewed or swallowed part of it and is unwell, contact NHS 111 or your GP
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2509-0034). Quoted as issued.
Summary
Product Recall for Mercury Marine Gen 2 DTS and Avator Controls.
Products fitted to boats with the specified HIN numbers present a risk of non-compliance due to an operating fault.
The risk
Mercury Marine has identified the potential for a fault to occur while operating boats with affected Gen 2 DTS or Avator controls. This can occur while shifting into reverse and applying throttle. A horn will sound, and the shifting and throttle commands will be limited.
Action taken
The products are being recalled from end users.
Advice to consumers
The products are being recalled from end users.
Consumers with affected products should follow the steps outlined in Annex B of the linked PDF, and if necessary, take their boat to any Mercury Marine Authorised Dealer for repair. To identify your local dealer, access the following webpage: Mercury Marine
For further information, please contact the UK importer E. P Barrus Ltd via customerservices@barrus.co.uk
Additional information
PSD notification number: 2509-0034
Notified by: Office for Product Safety and Standards
Product description
Helm system used to control the direction of a boat.
Open the OPSS notice
Questions
Why has Mercury Marine Gen 2 DTS and Avator Controls been recalled?
The problem with Mercury Marine Gen 2 DTS and Avator Controls is chemical: it contains something that should not be there at that level. Limits on substances such as lead, cadmium, phthalates and formaldehyde exist because of their effects on health over time. Children are more exposed because they chew and handle products.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Take it away from children now and stop using it. Wash your hands after handling it.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
