Product recallOPSS
Moustache Friday 28, Dimanche 28 and Dimanche 29 E-Bikes recalled over an injury risk
Product Recall for Moustache E-Bikes presenting a serious risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
5 identifiers listed for this notice.
Moustache Friday 28, Dimanche 28 and Dimanche 29 E-Bikes
- ModelOn the rating label, base, back or box.
- 2020
- 2021
- 2022
- 2023
- 2024
What to do now
Moustache Friday 28, Dimanche 28 and Dimanche 29 E-Bikes could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2502-0146). Quoted as issued.
Summary
Product Recall for Moustache E-Bikes presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as the bike fork may be prone to cracking or breaking during normal use. This could cause the user to fall and injure themselves.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users. For more information, please access the Moustache Bikes website at the following link: https://moustachebikes.com/gb/en/categoriesfaq/dimanche-28-29-fork-recall/
Additional information
PSD case number: 2502-0146
Notified by: Office for Product Safety and Standards
Product description
Electric bicycles for race and gravel use.
Open the OPSS notice
Questions
Why has Moustache Friday 28, Dimanche 28 and Dimanche 29 E-Bikes been recalled?
Moustache Friday 28, Dimanche 28 and Dimanche 29 E-Bikes could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
