Product safety reportOPSS
MSL Steam Cleaner, AH-SL-001 safety warning over a fire risk
Product Safety Report for MSL Steam Cleaner, AH-SL-001 presenting a serious risk of fire.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
MSL Steam Cleaner, AH-SL-001
- BarcodeThe long number printed under the barcode.
- X001OPTQHB
- ModelOn the rating label, base, back or box.
- AH-SL-001
- Item or listing codeOn the box, the label, or the order page where you bought it.
- H45365R-UK
What to do now
MSL Steam Cleaner, AH-SL-001 has been flagged because it could start a fire in the home.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2309-0061). Quoted as issued.
Summary
Product Safety Report for MSL Steam Cleaner, AH-SL-001 presenting a serious risk of fire.
The risk
The product presents a serious risk of fire as it includes a plug and fuse that do not meet the dimensional requirements of the relevant standard. The plug failed to meet the requirements of BS1363-1, as the pins were measured to have a thickness above the maximum permitted 4.05 mm. The dimensions of the sleeved parts of the pins differed from the metal parts of the pins, resulting in a distinct step between the two that may result in damage to the socket.
The fuse does not comply with BS1362 as it has not been fitted with any granular filler, which is required to ensure the safe operation of the fuse under fault conditions. The endcaps were insecurely pushed on trapping the fuse wire alongside the barrel. Some of the required documentation and markings were not present.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets (Safety) Regulations 1994.
Action taken
The import has been rejected at the border.
Advice to consumers
The import has been rejected at the border.
Additional information
PSD case number: 2309-0061
Notified by: Local Authority Trading Standards
Product description
A black and red steam cleaner with black pipe and power supply plug.
Open the OPSS notice
Questions
Why has MSL Steam Cleaner, AH-SL-001 been reported?
MSL Steam Cleaner, AH-SL-001 has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the barcode, model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
