Product safety reportOPSS
Natural Face Beauty Cream safety warning over a banned ingredient
Product Safety Report for Natural Face Beauty Cream presenting a serious chemical risk.
Product image from the OPSS safety notice
What to do now
The issue with Natural Face Beauty Cream is a prohibited ingredient, of a kind often found in illegal skin-lightening and imported cosmetics.
- Stop using it now.
- Gently wash off any product left on the skin.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
If someone has been hurt
Look out for
- redness, burning, thinning or discolouration of the skin
- a rash
Get help urgently
- if you have used it for a long time, or have skin damage, speak to your GP or a pharmacist
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2302-0008). Quoted as issued.
Summary
Product Safety Report for Natural Face Beauty Cream presenting a serious chemical risk.
The risk
The product presents a serious chemical risk as when tested, the cream was found to contain 3640mg/kg (0.364%) mercury. Mercury is prohibited for use in cosmetic products. Mercury was also not listed as an ingredient. The product was also missing some required labelling and incorrect names were used on the ingredient list.
For more information on how exposure to mercury can affect your health visit https://www.gov.uk/government/publications/mercury-properties-incident-management-and-toxicology/mercury-general-information .
The product does not meet the requirements of Regulation (EC) 1223/2009 or the Cosmetic Products Enforcement Regulations 2013.
Action taken
Destruction of the product
Advice to consumers
The product has been seized and destroyed.
Additional information
PSD case number: 2302-0008
Notified by: Local Authority Trading Standards
Product description
Natural face white ‘beauty cream’ in yellow and green packaging
Open the OPSS notice
Questions
Why has Natural Face Beauty Cream been reported?
The issue with Natural Face Beauty Cream is a prohibited ingredient, of a kind often found in illegal skin-lightening and imported cosmetics. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it now. Gently wash off any product left on the skin.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
