Product recallOPSS
NCC Type C Power Charger Plug recalled over an electric shock risk
Product Recall for NCC Type C Power Charger Plug presenting a serious risk of electric shock and fire.
Product image from the OPSS safety notice 
What to do now
The hazard with NCC Type C Power Charger Plug is electric shock: it does not meet the safety requirements that keep live parts away from fingers.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- Follow the corrective action in the notice: a refund, repair or replacement from NCC.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2501-0170). Quoted as issued.
Summary
Product Recall for NCC Type C Power Charger Plug presenting a serious risk of electric shock and fire.
The risk
The product presents a serious risk of electric shock and fire as the transformer is of poor build quality, with primary and secondary windings touching. The product also has insufficient creepage and clearance distances, and during testing, the solder on the PCB showed a possibility of lead being present.
The product was also not supplied with an instruction manual, and some of the required documentation and markings were not present.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users by The Phone Zone (Cheltenham).
Owners of the power charger should stop using it immediately and return it to The Phone Zone. For further information, please contact The Phone Zone on 07944 646462 or via email on thephonezonecheltenham@gmail.com
Additional information
PSD notification number: 2501-0170
Notified by: Local Authority Trading Standards
Product description
A white cube shaped 3-pin Type C charger plug. Input AC100-240V 50/60Hz 0.5A
Open the OPSS notice
Questions
Why has NCC Type C Power Charger Plug been recalled?
The hazard with NCC Type C Power Charger Plug is electric shock: it does not meet the safety requirements that keep live parts away from fingers. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
