Product recallOPSS
Neptune Henley and Suffolk Dressers recalled over an electric shock risk
Product recall of seven models of Neptune Henley and Suffolk dressers presenting a serious risk of electric shock.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
16 identifiers listed for this notice.
Neptune Henley and Suffolk Dressers
- ModelOn the rating label, base, back or box.
- (1) Henley 3ft Glazed Dresser
- (2) Henley. 4ft Glazed Dresser
- (3) Henley 5ft Glazed Dresser
- (4) Henley Curved Glazed Dresser
- (5) Suffolk 3ft Glazed Dresser
- (6) Suffolk 4ft Glazed Dresser
- (7) Suffolk 6ft Glazed Dresser
- Item or listing codeOn the box, the label, or the order page where you bought it.
- SUFD-DRE-003
- SUFD-DRE-008
- SUFD-DRE-013
- HEND-DRE-007
- HEND-DRE-009
- HEND-DRE-011
- HEND-DRE-012
- HEND-DRE-013
- HEND-DRE-015
What to do now
The hazard with Neptune Henley and Suffolk Dressers is electric shock: it does not meet the safety requirements that keep live parts away from fingers.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- Follow the corrective action in the notice: a refund, repair or replacement from Neptune.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2101-0095). Quoted as issued.
Summary
Product recall of seven models of Neptune Henley and Suffolk dressers presenting a serious risk of electric shock.
The risk
The plug may break apart when being plugged into, or removed from, the socket. This exposes the live parts and presents a serious risk of electric shock.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets (Safety) Regulations 1994.
Action taken
Recall of the product from end users.
Advice to consumers
The manufacturer, Neptune, has recalled the transformer and plug from end users directly.
Additional information
PSD case number: 2101-0095
Notified by: Local Authority Trading Standards
Product description
Multiple models of dressers and cabinets supplied with integrated lights. The recall is for the transformer/plug of the light only, not the entire cabinet.
Open the OPSS notice
Questions
Why has Neptune Henley and Suffolk Dressers been recalled?
The hazard with Neptune Henley and Suffolk Dressers is electric shock: it does not meet the safety requirements that keep live parts away from fingers. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
