Product recallOPSS
Nuagé Ceramide Gentle Cleanser recalled over microbial contamination
Product Recall for Nuagé Ceramide Gentle Cleanser presenting a microbiological risk.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
5 identifiers listed for this notice.
Nuagé Ceramide Gentle Cleanser
- BarcodeThe long number printed under the barcode.
- 5053249265476
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- 2307-165
- 2308-165
- 2406-165
- Item or listing codeOn the box, the label, or the order page where you bought it.
- NUA1165
What to do now
Tests found microorganisms in Nuagé Ceramide Gentle Cleanser that should not be there.
- Do not use any more of it.
- Keep it away from cuts, eyes and anyone who is unwell.
- Contact the business or the shop you bought it from to arrange the remedy set out in the notice.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Contaminated cosmetics and household products can cause skin, eye and other infections, especially in people with weakened immune systems or broken skin.
If someone has been hurt
Look out for
- redness, swelling or soreness where it was used
- eye irritation
Get help urgently
- signs of infection with a high temperature — speak to your GP or NHS 111
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2501-0157). Quoted as issued.
Summary
Product Recall for Nuagé Ceramide Gentle Cleanser presenting a microbiological risk.
The risk
The product contains an excessive level of aerobic mesophilic bacteria (measured values up to 490 000 cfu/g). If used on damaged skin, or if in contact with the eyes, the product may cause infection or irritation.
The product does not meet the requirements of Regulation (EC) 1223/2009 or the Cosmetic Products Enforcement Regulations 2013.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users. Consumers are advised to stop using the product and return the item to the retailer from whom you purchased the product as soon as possible.
151 Products Ltd Customer Service team can be contacted Monday to Friday, 9am-5pm at +44(0)161 839 5949
Additional information
PSD notification: 2501-0157
Notified by: Office for Product Safety and Standards
Product description
Cleansing lotion supplied in a 250ml white plastic bottle with white, green and blue label.
Open the OPSS notice
Questions
Why has Nuagé Ceramide Gentle Cleanser been recalled?
Tests found microorganisms in Nuagé Ceramide Gentle Cleanser that should not be there. Contaminated cosmetics and household products can cause skin, eye and other infections, especially in people with weakened immune systems or broken skin.
How do I know if my product is affected?
Compare the barcode, batch code and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Do not use any more of it. Keep it away from cuts, eyes and anyone who is unwell.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
