Product recallOPSS
Henry Quick Corded Vacuum recalled over an electric shock risk
Product Recall for Henry Quick Corded Vacuum presenting a serious risk of electric shock.
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Henry Quick Corded Vacuum
- BarcodeThe long number printed under the barcode.
- 5028965881910
- ModelOn the rating label, base, back or box.
- HEC.100
- Sold betweenCompare with your receipt or order date.
- 1st August 2025 – 17th October 2025
What to do now
An electrical fault in the design or build of Henry Quick Corded Vacuum means it could shock the person using it.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- Contact Numatic International Limited or the shop you bought it from to arrange the remedy set out in the notice.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2510-0171). Quoted as issued.
Summary
Product Recall for Henry Quick Corded Vacuum presenting a serious risk of electric shock.
The risk
The product presents a serious risk of electric shock as it is possible for an external screw to be in contact with live internal parts. If a user accesses the screw while the product is in use, they may receive an electric shock.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
We recommend you stop using the product immediately and ensure it is unplugged. Please access the My Henry website to register for a free return and replacement.
Additional information
PSD notification number: 2510-0171
Notified by: Local Authority Trading Standards
Product description
Red and black vacuum cleaner.
Open the OPSS notice
Questions
Why has Henry Quick Corded Vacuum been recalled?
An electrical fault in the design or build of Henry Quick Corded Vacuum means it could shock the person using it. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the barcode, model and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
