Product recallOPSS
O2 Original 20W and 45W Wall Chargers AKOC20WN and AKO45UWN recalled over a safety concern
Product Recall for O2 Original 20W and 45W Wall Chargers AKOC20WN and AKO45UWN presenting a low risk of an electrical fault.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
O2 Original 20W and 45W Wall Chargers AKOC20WN and AKO45UWN (2)
- BarcodeThe long number printed under the barcode.
- 5056489706723
- 5056489753680
What to do now
A safety problem has been found with O2 Original 20W and 45W Wall Chargers AKOC20WN and AKO45UWN.
- Stop using it until you have read the notice below.
- Follow the corrective action in the notice: a refund, repair or replacement from O2.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Products sold in the UK must be safe. The notice below explains what the authority found and what has been done.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2311-0054). Quoted as issued.
Summary
Product Recall for O2 Original 20W and 45W Wall Chargers AKOC20WN and AKO45UWN presenting a low risk of an electrical fault.
The risk
The product presents a low risk of an electrical fault after several reports of black soot coming out of the product due to the capacitor overloading. O2 are recalling the products from the end user.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been recalled from end users.
Advice to consumers
Recall of the product from end users. The recall is open to anyone who may have purchased a charger, whether that was done as a solo accessory or along with a cable. O2 have not identified the cable as being a safety issue as part of the recall, so they are not recalling or replacing any cables. Only the plugs are subject to the recall and the offer to have them replaced. For more information, please see: https://www.o2.co.uk/help/safety-and-security/o2-original-plugs-voluntary-product-recall
Additional information
PSD case number: 2311-0054
Notified by: Local Authority Trading Standards.
Product description
20W and 45W white wall chargers
Open the OPSS notice
Questions
Why has O2 Original 20W and 45W Wall Chargers AKOC20WN and AKO45UWN been recalled?
A safety problem has been found with O2 Original 20W and 45W Wall Chargers AKOC20WN and AKO45UWN. Products sold in the UK must be safe. The notice below explains what the authority found and what has been done.
How do I know if my product is affected?
Compare the barcode on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it until you have read the notice below. Follow the corrective action in the notice: a refund, repair or replacement from O2.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
