Product recallOPSS
ONOFF S9 Carbon MTB Handlebars recalled over an injury risk
Product Recall for ONOFF S9 Carbon MTB Handlebars presenting a risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Black carbon bicycle handlebars used to steer and control the bicycle whilst riding.
- ModelOn the rating label, base, back or box.
- S9
ONOFF S9 Carbon MTB Handlebars (2)
- Model
- MODEL
What to do now
ONOFF S9 Carbon MTB Handlebars could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2609-0008). Quoted as issued.
Summary
Product Recall for ONOFF S9 Carbon MTB Handlebars presenting a risk of injuries.
The risk
Due to a manufacturing deviation, some handlebars were produced with insufficient wall thickness, resulting in reduced structural strength. Under normal riding conditions, the handlebar may crack or fracture. The handlebar failure may lead to a sudden loss of control which can then result in falls, collisions and injuries.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users by Blue Factory Team, as the manufacturer of OnOff bicycle components and the Mondraker brand.
Advice to consumers
The product has been recalled from end users by Blue Factory Team, as manufacturer of OnOff bicycle components and the Mondraker brand.
Users should verify their bike’s number using the serial number checker on the Mondraker recall page: https://mondraker.com/wo/en/recall-s9 . The bike serial number can be found on the down tube or on the bottom of the bottom bracket.
If the bike is confirmed as affected, stop using it immediately and contact the place of purchase/Mondraker dealer to arrange a free replacement. A new, reinforced version of the handlebar will be fitted. Please see: https://mondraker.com/wo/en/shops for a full list of Mondraker dealers.
For further information please email: recall@mondraker.com
Additional information
PSD case number: 2609-0008
Notified by: Local Authority Trading Standards
Product description
Black carbon bicycle handlebars used to steer and control the bicycle whilst riding.
Open the OPSS notice
Questions
Why has ONOFF S9 Carbon MTB Handlebars been recalled?
ONOFF S9 Carbon MTB Handlebars could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
