Product recallOPSS
ORBEA Bikes recalled over an injury risk
Product recall for ORBEA Bikes presenting a risk of Injuries.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
4 identifiers listed for this notice.
ORBEA Bikes
- ModelOn the rating label, base, back or box.
- MX 16
- MX 20
- MX 24
- LAUFEY 20 H30
What to do now
The risk with ORBEA Bikes is physical injury.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Follow the corrective action in the notice: a refund, repair or replacement from the business.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2109-0163). Quoted as issued.
Summary
Product recall for ORBEA Bikes presenting a risk of Injuries.
The risk
The product presents a risk of injuries as a batch of handlebars used in the specified models have been found to present a manufacturing defect which leads to the remote possibility of it breaking.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
Additional information
Models: MX 16, MX 20, MX 24, LAUFEY 20 H30
PSD case number: 2109-0163
Notified by: Office for Product Safety and Standards
Product description
A bike available in multiple designs & colours, with the brand ORBEA printed on the frame.
Open the OPSS notice
Questions
Why has ORBEA Bikes been recalled?
The risk with ORBEA Bikes is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
