Product recallOPSS
ORBEA Optima MY 2019 and 2020 E-Bike recalled over an injury risk
Product Recall for ORBEA Optima MY 2019 and 2020 E-Bike presenting a risk of injuries.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
ORBEA Optima MY 2019 and 2020 E-Bike
- ModelOn the rating label, base, back or box.
- OPTIMA MY 2019
- 2020
What to do now
ORBEA Optima MY 2019 and 2020 E-Bike could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2607-0306). Quoted as issued.
Summary
Product Recall for ORBEA Optima MY 2019 and 2020 E-Bike presenting a risk of injuries.
The risk
The product presents a risk of injuries as the welded joint in the middle of the frame may fail. This could cause the frame to break during use, causing the user to fall and receive injuries.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Action taken
The product has been recalled from end users by ORBEA UK.
Advice to consumers
The product has been recalled from end users by ORBEA UK.
Affected consumers should stop riding the bike immediately and take it to their closest Orbea dealer for a replacement frame.
Dealers should use the KIDE platform to open a claim with ORBEA.
Additional information
PSD case number: 2607-0306
Notified by: Local Authority Trading Standards
Product description
Urban-style e-bike. To check whether a bicycle is included in the recall, locate the stamped code as pictured above for “19A.” If the code contains 19A, the bicycle belongs to the affected batch and is subject to recall.
Open the OPSS notice
Questions
Why has ORBEA Optima MY 2019 and 2020 E-Bike been recalled?
ORBEA Optima MY 2019 and 2020 E-Bike could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
