Product safety reportOPSS
Original Royal Milk Face Cream safety warning over a banned ingredient
Product Safety Report for Original Royal Milk Face Cream presenting a serious chemical risk.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Original Royal Milk Face Cream
- ModelOn the rating label, base, back or box.
- SPF30
What to do now
The issue with Original Royal Milk Face Cream is a prohibited ingredient, of a kind often found in illegal skin-lightening and imported cosmetics.
- Stop using it now.
- Gently wash off any product left on the skin.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
If someone has been hurt
Look out for
- redness, burning, thinning or discolouration of the skin
- a rash
Get help urgently
- if you have used it for a long time, or have skin damage, speak to your GP or a pharmacist
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2401-0106). Quoted as issued.
Summary
Product Safety Report for Original Royal Milk Face Cream presenting a serious chemical risk.
The risk
The product presents a serious chemical risk due to the presence of hydroquinone. Hydroquinone is prohibited in this type of product as it is a skin sensitiser and may cause allergic contact dermatitis.
The product also requires improvements to marking and labelling.
The product does not meet the requirements of Regulation (EC) 1223/2009 or the Cosmetic Products Enforcement Regulations 2013.
Advice to consumers
The import has been rejected at the border.
Additional information
PSD case number: 2401-0106
Notified by: Local Authority Trading Standards
Product description
Glass jar with white and gold lid. Original royal milk face cream SPF30 lightening spot removal face cream.
Open the OPSS notice
Questions
Why has Original Royal Milk Face Cream been reported?
The issue with Original Royal Milk Face Cream is a prohibited ingredient, of a kind often found in illegal skin-lightening and imported cosmetics. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it now. Gently wash off any product left on the skin.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
