Product recallFSA
Ossa Organic Chicken Bone, Beef Bone and Vegetable broth recalled over a labelling error
Ossa organic is recalling Ossa Organic Chicken Bone, Beef Bone and Vegetable Broth because of a labelling error which shows an incorrect use-by date, making them unsafe to eat.
Point-of-sale notice published with the recall
Check your product
Only products that match these details are covered. Have your pack in front of you.
6 identifiers listed for this notice.
Ossa Organic Chicken Bone Broth 500g
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- 2204
- Use byOn the lid, sleeve or label.
- 05 November 2023
Ossa Organic Beef Bone Broth 500g
- Batch code
- 2203
- Use by
- 05 November 2023
Ossa Organic Vegetable Broth 500g
- Batch code
- 2114
- Use by
- 05 November 2023
What to do now
The problem with Ossa Organic Chicken Bone, Beef Bone and Vegetable broth is on the label: something printed on the pack is wrong or missing.
- Check the details on your pack against the notice below.
- If it matches, treat it as unsafe to eat and return it.
- Return it to the shop where you bought it, where you should get your money back, or bin it.
- Check the freezer and cupboards for other packs with the same details, including anything you have decanted or portioned.
Why it matters. Dates, storage and cooking instructions are safety information. A wrong use-by date can mean food is eaten after it has become unsafe, and missing instructions can lead to undercooking.
Symptoms and when to get help
Look out for
- feeling sick or being sick
- diarrhoea
- stomach cramps
- a high temperature
- feeling generally unwell, tired or achy
Get help urgently
- signs of dehydration, such as passing little or no pee, feeling dizzy or very thirsty
- blood in your poo or bleeding from the bottom
- symptoms that are not improving after a few days, or keep coming back
- a baby, a young child, someone pregnant, someone older or someone with a weakened immune system is unwell
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Recalled food can be returned to the shop it came from for a full refund. Supermarkets and most independent shops do this without a receipt, because the recall applies to the product, not to your purchase.
If you bought it online or on a delivery, contact the retailer through your account or customer services and tell them the product is under an FSA recall.
From the official notice
Published by the Food Standards Agency (FSA-PRIN-18-2023). Quoted as issued.
Summary
Ossa organic is recalling Ossa Organic Chicken Bone, Beef Bone and Vegetable Broth because of a labelling error which shows an incorrect use-by date, making them unsafe to eat.
The risk
An extended date was put on the product, making it unsafe for consumers to eat.
Action taken
Ossa Organic is recalling the above products from customers. The company has also issued a point-of-sale notice to its customers. These notices explain to customers why the product is being recalled and tells them what to do if they have bought the product. Please see attached notice.
Advice to consumers
If you have bought any of the above products do not eat them. Instead, return them to the store from where they were bought for a full refund, no receipt is required. If you would like any further information, please contact hello@ossaorganic.com.
Open the FSA notice
Questions
Why has Ossa Organic Chicken Bone, Beef Bone and Vegetable broth been recalled?
The problem with Ossa Organic Chicken Bone, Beef Bone and Vegetable broth is on the label: something printed on the pack is wrong or missing. Dates, storage and cooking instructions are safety information. A wrong use-by date can mean food is eaten after it has become unsafe, and missing instructions can lead to undercooking.
How do I know if my product is affected?
Compare the batch code and use by on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Check the details on your pack against the notice below. If it matches, treat it as unsafe to eat and return it.
Can I get a refund?
Recalled food can be returned to the shop it came from for a full refund. Supermarkets and most independent shops do this without a receipt, because the recall applies to the product, not to your purchase. If you bought it online or on a delivery, contact the retailer through your account or customer services and tell them the product is under an FSA recall.
