Product recallOPSS
Parker Products Telescopic 5.2m Ladder recalled over an injury risk
Product recall for Parker Products Telescopic 5.2m Ladder presenting a high risk of injuries.
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
Parker Products Telescopic 5.2m Ladder
- BarcodeThe long number printed under the barcode.
- 0611355009909
- Item or listing codeOn the box, the label, or the order page where you bought it.
- PTL-5200
- Date codeOn the product, its label or its packaging.
- 2020
What to do now
Parker Products Telescopic 5.2m Ladder could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2109-0196). Quoted as issued.
Summary
Product recall for Parker Products Telescopic 5.2m Ladder presenting a high risk of injuries.
The risk
The product has been identified as presenting a high risk of injuries. The product possesses inadequate base dimensions leading to poor stability which, when in use and fully extended, can cause the ladder to slide under the user causing them to fall from a height and injure themselves. The ladder was also found to have insufficient strength and the rungs, when in use, may give way causing the user to fall from height.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The affected batch of products (imported in May 2021) have been recalled directly from end users.
Advice to consumers
The affected batch of products (imported in May 2021) have been recalled directly from end users.
Additional information
PSD case number: 2109-0196
Notified by: Local Authority Trading Standards
Product description
Telescopic 5.2m aluminium fold-able and extendable multi-purpose ladder in silver colour with black spacers, couplings, grip handles and rubber feet.
Open the OPSS notice
Questions
Why has Parker Products Telescopic 5.2m Ladder been recalled?
Parker Products Telescopic 5.2m Ladder could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the barcode, item or listing code and date code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
