Product safety reportOPSS
Pet Cage & Pet Heating Pad sold on Amazon safety warning over an electric shock risk
Product Safety Report for Pet Cage & Pet Heating Pad presenting a serious risk of electric shock.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Pet Cage & Pet Heating Pad sold on Amazon
- Item or listing codeOn the box, the label, or the order page where you bought it.
- X0022XXMLF
What to do now
The hazard with Pet Cage & Pet Heating Pad sold on Amazon is electric shock: it does not meet the safety requirements that keep live parts away from fingers.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2501-0180). Quoted as issued.
Summary
Product Safety Report for Pet Cage & Pet Heating Pad presenting a serious risk of electric shock.
The risk
This product presents a serious risk of electric shock as the instructions were inadequate in relation to keeping wires out of reach of the pets in the crate. If a pet is placed in the crate and left unsupervised, and the wire for heating the pad is accessible to them. They may bite through the wires, leading to an electric shock.
The heating radiators were not guarded, leaving hot surfaces accessible to the pet. Additionally, a temperature and humidity indicating device is supplied with the product, to be stored in the cage. The indicator presents a choking hazard, and as it contains a button cell battery, could cause internal burns to the pet.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD notification number: 2501-0180
Notified by: Local Authority Trading Standards
Product description
An incubator box for pets with an installed heating pad.
Open the OPSS notice
Questions
Why has Pet Cage & Pet Heating Pad sold on Amazon been reported?
The hazard with Pet Cage & Pet Heating Pad sold on Amazon is electric shock: it does not meet the safety requirements that keep live parts away from fingers. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
Where was Pet Cage & Pet Heating Pad sold on Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
