Product safety reportOPSS
PIEPS and Black Diamond Avalanche Transceiver safety warning over an injury risk
Product Safety Report for PIEPS and Black Diamond Avalanche Transceivers which may malfunction, leading to a lack of assistance and rescue in the case of an avalanche.
Check your product
Only products that match these details are covered. Have your pack in front of you.
9 identifiers listed for this notice.
PIEPS and Black Diamond Avalanche Transceiver
- ModelOn the rating label, base, back or box.
- PIEPS Micro BT Button
- PIEPS Micro BT Race
- PIEPS Micro BT Sensor
- PIEPS POWDER BT
- PIEPS PRO BT
- PIEPS DSP PRO
- SPORT
- BLACK DIAMOND RECON
- BLACK DIAMOND GUIDE
What to do now
The risk with PIEPS and Black Diamond Avalanche Transceiver is physical injury.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2207-0385). Quoted as issued.
Summary
Product Safety Report for PIEPS and Black Diamond Avalanche Transceivers which may malfunction, leading to a lack of assistance and rescue in the case of an avalanche.
The risk
The product has been found to present a risk to the user as certain transceivers and beacons do not pass a Safety Check. A defect in the electronics may prevent the unit from switching from SEND mode to SEARCH mode, resulting in no additional aid in the search and rescue process in the case of an avalanche.
Action taken
Consumers should cease use of the product and follow the instructions on the PIEPS website to ensure the necessary safety check is undertaken.
Advice to consumers
Consumers should immediately cease use of the product and follow the instructions provided on the PIEPS website: https://www.pieps.com/safety-check-mode-failure/?lang=en_uk
Additional information
PSD case number: 2207-0385
Notified by: Local Authority Trading Standards
Product description
Plastic units with LCD screen. A number of models, each with the manufacturer’s name (PIEPS) or the Black Diamond logo printed on the front or rear of the unit. The devices are worn by skiers/snowboarders/ snowmobilers so they can be located if they are buried in an avalanche. Images of all affected models can be found on the PIEPS website.
Open the OPSS notice
Questions
Why has PIEPS and Black Diamond Avalanche Transceiver been reported?
The risk with PIEPS and Black Diamond Avalanche Transceiver is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
