Product recallOPSS
Plastic toy telephone on wheels recalled over a choking risk
Product recall for toy phone presenting a serious risk of choking, injuries, strangulation and asphyxiation.
Take it away from young children now.
What to do now
Plastic toy telephone on wheels has been flagged because small parts can break off.
- Take it away from young children now.
- Look for loose pieces where it was used.
- Contact the business or the shop you bought it from to arrange the remedy set out in the notice.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Children under three put things in their mouths. Anything small enough to fit through a toilet-roll tube is a choking hazard for them.
If someone has been hurt
Look out for
- coughing, gagging or noisy breathing after playing with it
Get help urgently
- a child who cannot breathe, cough or cry — call 999 and follow the call handler’s instructions
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2109-0141). Quoted as issued.
Summary
Product recall for toy phone presenting a serious risk of choking, injuries, strangulation and asphyxiation.
The risk
This product poses a serious risk of choking as small parts can be produced if the product is dropped or placed under tension at 17N. If small parts are created, a young child may place the part in their mouth and choke. When tested in accordance with the impact test, the toy’s wheel broke and presented a sharp point, which may cause injuries.
The self-retractable rope on the phone has a cross section of 0.70mm when subjected to a tensile force of 25 N + 2 N. This is lower than the limit of 1.5mm and may cause a strangulation hazard to a child. The product’s flexible plastic bag used for packaging also has an area greater than 100mm x 100mm and the bag thickness measured as 0.21mm, which is less than the minimum permissible limit of 0.038mm. The bag therefore poses a potential asphyxiation hazard.
This product does not meet the requirements of the Toys (Safety) Regulations 2011.
Action taken
Recall of the product from end users. Removal of the listing by the online marketplace (eBay).
Advice to consumers
The product has been recalled from end users.
The listing has been removed by the online marketplace (eBay).
Additional information
PSD case number: 2109-0141
Notified by: Office for Product Safety and Standards
Product description
Colourful toy phone packaged in a clear plastic bag.
Open the OPSS notice
Questions
Why has Plastic toy telephone on wheels been recalled?
Plastic toy telephone on wheels has been flagged because small parts can break off. Children under three put things in their mouths. Anything small enough to fit through a toilet-roll tube is a choking hazard for them.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Take it away from young children now. Look for loose pieces where it was used.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
Where was Plastic toy telephone on wheels sold?
The notice names eBay. Products bought elsewhere are covered too if they match the details listed.
