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Portable Fan Heater sold via Amazon, eBay, Fruugo, Gumtree and U-Buy safety warning over an electric shock risk

Electric shockSerious risk

Product Safety Report for Portable Fan Heater presenting a serious risk of electric shock.

  • Portable Fan Heater sold via Amazon, eBay, Fruugo, Gumtree and U-Buy: photo from the OPSS notice of 30 Dec 2022
    Product image from the OPSS safety notice

Check your product

Only products that match these details are covered. Have your pack in front of you.

3 identifiers listed for this notice.

  • Portable Fan Heater sold via Amazon, eBay, Fruugo, Gumtree and U-Buy

    BarcodeThe long number printed under the barcode.
    • 9559976086668
    Item or listing codeOn the box, the label, or the order page where you bought it.
    • 115534680702
    • B0BNHFMX5Y

What to do now

Portable Fan Heater sold via Amazon, eBay, Fruugo, Gumtree and U-Buy could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough.

  1. Unplug it now and put it away where nobody will plug it back in.
  2. Do not open it up or try to repair it yourself.
  3. Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
  4. Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.

Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.

If someone has been hurt

Look out for

  • burns where the current entered or left the body
  • tingling, numbness or muscle pain

Get help urgently

  • anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off

This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.

Getting your money back

A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.

If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.

From the official notice

Published by the Office for Product Safety and Standards (2212-0070). Quoted as issued.

Summary

Product Safety Report for Portable Fan Heater presenting a serious risk of electric shock.

The risk

The product presents a serious risk of electric shock as the plug face did not meet the dimensional and constructional requirements of the standard. The product power level was less than stated on the packaging. The supply voltage requirements stated were not compatible with the UK power network and it is assumed the product it is not for the UK market. The product should require tools to access live/hazardous parts, but it was possible to remove the grill by hand.

The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets etc. (Safety) Regulations 1994.

Action taken

The listings have been removed by the online marketplaces.

Advice to consumers

We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress.

The listings have been removed by the online marketplaces – Amazon, eBay, Fruugo, Gumtree and U-Buy

Additional information

PSD case number: 2212-0070 and 2401-0139

Notified by: Office for Product Safety and Standards working with Local Authority Trading Standards

Product description

Portable electric heater 500W UK plug timer + remote control digital display

Open the OPSS notice

Questions

Why has Portable Fan Heater sold via Amazon, eBay, Fruugo, Gumtree and U-Buy been reported?

Portable Fan Heater sold via Amazon, eBay, Fruugo, Gumtree and U-Buy could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.

How do I know if my product is affected?

Compare the barcode and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.

What should I do now?

Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.

Can I get a refund or a repair?

A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.

Where was Portable Fan Heater sold via Amazon, eBay, Fruugo, Gumtree and U-Buy sold?

The notice names Amazon, eBay, Fruugo. Products bought elsewhere are covered too if they match the details listed.

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