Product recallOPSS
Prism Zenso 5 Amp USB Charging Tower recalled over an electric shock risk
Product Recall for Prism Zenso 5 Amp USB Charging Tower presenting a risk of electric shock.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
Prism Zenso 5 Amp USB Charging Tower
- Sold betweenCompare with your receipt or order date.
- The product was on sale in TK Maxx and Homesense stores, and online at tkmaxx.com, between January 2023 and June 2023
What to do now
The hazard with Prism Zenso 5 Amp USB Charging Tower is electric shock: it does not meet the safety requirements that keep live parts away from fingers.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- Follow the corrective action in the notice: a refund, repair or replacement from the business.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2307-0183). Quoted as issued.
Summary
Product Recall for Prism Zenso 5 Amp USB Charging Tower presenting a risk of electric shock.
The risk
The product presents a risk of electric shock as it does not comply with the standard BS 1363. The plug portion and/or pins do not meet with dimensional requirements. There is no fuse link where required and the product does not meet the electric strength test. A single pin insertion is also possible.
The plug and power cord do not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been recalled from end users. For more information, please see below.
Advice to consumers
The product has been recalled from end users. Customers are advised stop using it immediately and return to any TK Maxx or Homesense store for a full refund. For further information, please access the TK Maxx website at: https://www.tkmaxx.com/uk/en/product-recall-zenso-five-amp-usb-charging-tower-unit
Additional information
PSD case number: 2307-0183
Notified by: Local Authority Trading Standards
Product description
USB charger tower unit in black
Open the OPSS notice
Questions
Why has Prism Zenso 5 Amp USB Charging Tower been recalled?
The hazard with Prism Zenso 5 Amp USB Charging Tower is electric shock: it does not meet the safety requirements that keep live parts away from fingers. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
Where was Prism Zenso 5 Amp USB Charging Tower sold?
The notice names TK Maxx. Products bought elsewhere are covered too if they match the details listed.
