Product safety reportOPSS
R&R Luxury Limited Skincare Shea Butter Body Balm safety warning over a banned ingredient
Product Safety Report for R&R Luxury Limited Skincare Shea Butter Body Balm presenting a serious chemical risk.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
R&R Luxury Limited Skincare Shea Butter Body Balm
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- RBBB010
What to do now
The issue with R&R Luxury Limited Skincare Shea Butter Body Balm is a prohibited ingredient, of a kind often found in illegal skin-lightening and imported cosmetics.
- Stop applying it straight away.
- Wash the skin where it was applied with mild soap and water.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
If someone has been hurt
Look out for
- redness, burning, thinning or discolouration of the skin
- a rash
Get help urgently
- if you have used it for a long time, or have skin damage, speak to your GP or a pharmacist
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2501-0071). Quoted as issued.
Summary
Product Safety Report for R&R Luxury Limited Skincare Shea Butter Body Balm presenting a serious chemical risk.
The risk
The product presents a serious chemical risk as it contains 12,900 mg/kg of Citral which is higher than the safe limit for this ingredient in cosmetics.
Permitted fragrance allergens were detected in the product at a concentration above the limit of quantification, without being indicated on the product’s label. This includes: Citral, Eugenol, Geraniol, Isoeugenol, Limonene and Linalool. According to Cosmetic Products Enforcement Regulations 2013, the presence of these allergenic substances must be indicated in the ingredients list of a leave-on product when the concentration of the substance exceeds 0.001% (10 mg/kg).
The product does not meet the requirements of Regulation 1223/2009 or the Cosmetic Products Enforcement Regulations 2013.
Action taken
The import has been rejected at the border.
Advice to consumers
The import has been rejected at the border.
Additional information
PSD case number: 2501-0071
Notified by: Local Authority Trading Standards
Product description
Shea butter “body balm” in a green tube. Labelling states ‘Lemongrass, 100% natural’.
Open the OPSS notice
Questions
Why has R&R Luxury Limited Skincare Shea Butter Body Balm been reported?
The issue with R&R Luxury Limited Skincare Shea Butter Body Balm is a prohibited ingredient, of a kind often found in illegal skin-lightening and imported cosmetics. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
How do I know if my product is affected?
Compare the batch code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop applying it straight away. Wash the skin where it was applied with mild soap and water.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
