Product recallOPSS
SIP Industrial Products Fireball ID78 23kW Diesel Infra-red Heater recalled over a fire risk
Product Recall for SIP Fireball ID78 23kW Diesel Infra-red Heater presenting a risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
4 identifiers listed for this notice.
SIP Industrial Products Fireball ID78 23kW Diesel Infra-red Heater
- BarcodeThe long number printed under the barcode.
- 5012713005918
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- P0062511
- P0062954
- ModelOn the rating label, base, back or box.
- Fireball ID78
What to do now
The risk with SIP Industrial Products Fireball ID78 23kW Diesel Infra-red Heater is fire: a fault could cause it to overheat, melt or ignite.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Follow the corrective action in the notice: a refund, repair or replacement from SIP Industrial Products.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2503-0026). Quoted as issued.
Summary
Product Recall for SIP Fireball ID78 23kW Diesel Infra-red Heater presenting a risk of fire.
The risk
It is possible that over fuelling of the combustion chamber may occur, leading to a chamber temperature beyond intended design parameters. This over fuelling leads to flames extending through the front radiation plate, and during prolonged use, the front radiation plate may be subject to thermal fatigue leading to embrittlement and failure of the radiation plate. The failure of this plate exposes the interior of the combustion chamber and ultimately leads to an open flame and hot material potentially discarded on the ground in front of the unit.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016
Action taken
The product has been recalled by the manufacturer.
Advice to consumers
Recall of the product by the manufacturer.
SIP Industrial has published recall information on its website at: https://www.sip-group.com/sip-product-recall-for-item-09307
Owners should contact SIP Industrial immediately to arrange a return of the unit(s).
Tel: 01509 500400
Email: customerservice@sip-group.com
Additional information
PSD notification number: 2503-0026
Notified by: Health and Safety Executive
Product description
Diesel Heater for use in medium sized garages and workshops.
Open the OPSS notice
Questions
Why has SIP Industrial Products Fireball ID78 23kW Diesel Infra-red Heater been recalled?
The risk with SIP Industrial Products Fireball ID78 23kW Diesel Infra-red Heater is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the barcode, batch code and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
