Product recallOPSS
SMART electric height-adjustable mobile stand recalled over an injury risk
Product Recall for SMART electric height-adjustable mobile stand presenting a risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
SMART electric height-adjustable mobile stand
- ModelOn the rating label, base, back or box.
- FSE-400
- Serial numberOn the rating label or a sticker on the product.
- A list of serial numbers in scope of the recall is available at the following link: Spreadsheet of affected serial numbers
What to do now
The risk with SMART electric height-adjustable mobile stand is physical injury.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Follow the corrective action in the notice: a refund, repair or replacement from SMART.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2312-0120). Quoted as issued.
Summary
Product Recall for SMART electric height-adjustable mobile stand presenting a risk of injuries.
The risk
SMART has identified that the wheelbase on a limited batch of FSE-400 mobile stands may bend or break when the stand is being moved. This therefore poses a tripping/injuries hazard.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
Recall of the product from end users.
Advice to consumers
The product has been recalled from end users. For further information, please access the Smart tech website at the following link: https://support.smarttech.com/docs/accessories/stands-and-wall-mounts/fse-400/en/important-info/important-info.cshtml
Additional information
PSD case number: 2312-0120
Notified by: Office for Product Safety and Standards.
Product description
A white, electric height adjustable mobile stand for large interactive flat panel displays.
Open the OPSS notice
Questions
Why has SMART electric height-adjustable mobile stand been recalled?
The risk with SMART electric height-adjustable mobile stand is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model and serial number on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
