Product recallOPSS
Sophie Allport Doorstops and Draught Excluders recalled over harmful chemicals
Product Recall for Sophie Allport Doorstops and Draught Excluders presenting a risk to health.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
Range of novelty doorstops and draught excluders sold from September 2014. For a full list of product names and codes, please see below.
- Sold betweenCompare with your receipt or order date.
- 01/09/2014 – 31/12/2019
What to do now
Sophie Allport Doorstops and Draught Excluders contains a chemical that is restricted or banned in products like this.
- Take it away from children now and stop using it.
- Wash your hands after handling it.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Limits on substances such as lead, cadmium, phthalates and formaldehyde exist because of their effects on health over time. Children are more exposed because they chew and handle products.
If someone has been hurt
Look out for
- skin redness, itching or a rash where it touched
Get help urgently
- if a child has chewed or swallowed part of it and is unwell, contact NHS 111 or your GP
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2608-0008). Quoted as issued.
Summary
Product Recall for Sophie Allport Doorstops and Draught Excluders presenting a risk to health.
The risk
The products present a risk to health as the marble chips sealed inside the doorstop/excluder may be contaminated with a small quantity of asbestos. Asbestos is a banned substance because it poses a risk to health even at low levels of exposure.
The products do not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The products have been withdrawn from the market and recalled from end users by Sophie Allport and John Lewis.
Advice to consumers
The products have been withdrawn from the market and recalled from end users by Sophie Allport and John Lewis. We recommend that you stop using the products immediately and keep them out of reach of children. Follow the instructions below for details on disposal and return of the product.
For further information, please access:
Sophie Allport: https://www.sophieallport.com/pages/product-recall , or contact 01778 560256
John Lewis: https://www.johnlewis.com/customer-services/shopping-with-us/product-recalls
Disposal instructions:
Stop using the product immediately.
If the product is undamaged, place in a heavy-duty plastic bag, double tape it securely, label it clearly and store in a secure location out of the reach of children.
If the product is damaged and the filling is accessible, clean-up sites where the product was used using wet cloths to avoid generating dust. Wear gloves and a mask. Double bag the filling and product along with the used gloves, mask and cloths. Keep children and other people away from areas where the marble chips have been used until the area has been cleaned.
Double bag the product, gloves, mask and cloth and double tape it securely.
If purchased at Sophie Allport, return the product to one of the three Sophie Allport shops ( www.sophieallport.com/pages/our-shops ) for a full refund.
If purchased elsewhere, return the product to store where specified by the retailer for a full refund.
If you are unable to return the product to the retailer, or the product was purchased via an online marketplace, follow the steps above and contact your local authority / access their website for guidance on safe disposal of asbestos in your area.
Product description
Range of novelty doorstops and draught excluders sold from September 2014. For a full list of product names and codes, please see below.
Open the OPSS notice
Questions
Why has Sophie Allport Doorstops and Draught Excluders been recalled?
Sophie Allport Doorstops and Draught Excluders contains a chemical that is restricted or banned in products like this. Limits on substances such as lead, cadmium, phthalates and formaldehyde exist because of their effects on health over time. Children are more exposed because they chew and handle products.
How do I know if my product is affected?
Compare the sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Take it away from children now and stop using it. Wash your hands after handling it.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
Where was Sophie Allport Doorstops and Draught Excluders sold?
The notice names John Lewis. Products bought elsewhere are covered too if they match the details listed.
