Product recallOPSS
Southern Arbor Electric Rechargeable Hot Water Bottle recalled over a fire risk
Product Recall for Southern Arbor Electric Rechargable Hot Water Bottle presenting a serious risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
Southern Arbor Electric Rechargeable Hot Water Bottle
- BarcodeThe long number printed under the barcode.
- 69615846554
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- 54513127286
- ModelOn the rating label, base, back or box.
- QM-01
What to do now
Southern Arbor Electric Rechargeable Hot Water Bottle could overheat or catch fire.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2511-0055). Quoted as issued.
Summary
Product Recall for Southern Arbor Electric Rechargable Hot Water Bottle presenting a serious risk of fire.
The risk
The product presents a serious risk of fire because there is a lack of thermal protection to prevent overheating when it is subject to misuse. As there are no supplied instructions, it is possible that no water will be added to the product, and whilst it is plugged in and charging, it may ignite whilst the user is not present, causing harm to consumer and home. Additionally, the adaptor supplied with the product has incorrectly sized pins and does not meet the requirements of the relevant standard.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets (Safety) Regulations 1994.
Action taken
The product has been recalled from end users. The listing has been removed by the online marketplace (TikTok Shop).
Advice to consumers
The product has been recalled from end users. Owners are advised to stop using the product immediately and contact the distributor they purchased from to request redress.
The listing has been removed by the online marketplace (TikTok Shop).
Additional information
PSD notification number: 2511-0055
Notified by: Local Authority Trading Standards
Product description
Grey electric rechargeable hot water bottle.
Open the OPSS notice
Questions
Why has Southern Arbor Electric Rechargeable Hot Water Bottle been recalled?
Southern Arbor Electric Rechargeable Hot Water Bottle could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the barcode, batch code and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
Where was Southern Arbor Electric Rechargeable Hot Water Bottle sold?
The notice names TikTok Shop. Products bought elsewhere are covered too if they match the details listed.
