Product recallOPSS
Steelcase flex Mobile Power, Model A1705 recalled over a fire risk
Product Recall for Steelcase flex Mobile Power, Model A1705 presenting a risk of overheating.
Product image from the OPSS safety notice 
What to do now
Steelcase flex Mobile Power, Model A1705 could overheat or catch fire.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2403-0063). Quoted as issued.
Summary
Product Recall for Steelcase flex Mobile Power, Model A1705 presenting a risk of overheating.
The risk
The Flex Mobile Power units from a series of production dates from the start of production in 2019 to May 2022, may overheat resulting in thermal damage to the case and the potential for fire damage or injury. The overheating issues resulted from leaking from individual battery cells within the units, causing corrosion.
The product is not in compliance with the safety objectives of the Electrical Equipment (Safety) Regulations 2016.
There have been 9 overheating incidents reported in several countries. There have been no injuries reported with any of the incidents.
Action taken
Recall of the product from end users.
Advice to consumers
The product has been recalled from end users. For further information, please access the Steelcase recall alert at the following link: https://www.steelcase.com/eu-en/product-safety-recall-steelcase-flex-mobile-power-units/
All customers will be contacted directly by Steelcase or Steelcase dealers to arrange for removal of the batteries by a licensed recycling company, and supplied with new production batteries. The collection and replacement process is ongoing.
Additional information
PSD case number: 2403-0063
Notified by: Health and Safety Executive
Product description
A portable battery system featuring a mobile power unit and charging tray.
Open the OPSS notice
Questions
Why has Steelcase flex Mobile Power, Model A1705 been recalled?
Steelcase flex Mobile Power, Model A1705 could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
