Product safety reportOPSS
Step Stool safety warning over an injury risk
Product Safety Report for Step Stool presenting a serious risk of injuries.
Product image from the OPSS safety notice 
What to do now
The risk with Step Stool is physical injury.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2211-0141). Quoted as issued.
Summary
Product Safety Report for Step Stool presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as the ladder step depth does not meet the relevant dimensional requirements, leading to the overhang of the step being too great. As the consumer is descending the step stool, they can’t place their foot fully on the step due to the incorrect overhang, which may cause them to fall off the step stool. The product also lacks relevant instructions for the use of the product.
The product does not meet the requirements General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border and product has been destroyed.
Advice to consumers
The import has been rejected at the border and product has been destroyed.
Additional information
PSD case number: 2211-0141
Notified by: Local Authority Trading Standards
Product description
Step stool with two steps
Open the OPSS notice
Questions
Why has Step Stool been reported?
The risk with Step Stool is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
