Product recallOPSS
Stromer ST3, ST5 and ST7 Bicycles fitted with WREN Front Suspension Forks recalled over an injury risk
Product Recall for Stromer ST3, ST5 and ST7 Bicycles fitted with WREN Front Suspension Forks presenting a risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
Stromer ST3, ST5 and ST7 Bicycles fitted with WREN Front Suspension Forks
- ModelOn the rating label, base, back or box.
- ST3
- ST5
- ST7 S-Pedelecs
What to do now
The risk with Stromer ST3, ST5 and ST7 Bicycles fitted with WREN Front Suspension is physical injury.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Follow the corrective action in the notice: a refund, repair or replacement from Stromer.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2512-0123). Quoted as issued.
Summary
Product Recall for Stromer ST3, ST5 and ST7 Bicycles fitted with WREN Front Suspension Forks presenting a risk of injuries.
The risk
The product presents a risk of injuries as the suspension forks can fail prematurely and crack, break or separate during use. This means that the rider may lose control of the bike, leading to injuries.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
Stromer have contacted affected customers and advised that they stop using the bikes immediately. Replacement parts are in production. Consumers will be notified once parts become available and advised to take their bike to their nearest authorised dealer.
Update: On 4th September 2026, the product recall was expanded.
This recall expansion concerns a batch with modified design (oval hole vs round hole), due to the possibility that these forks present the same safety risks as the recalled WREN forks. Consumers who own bike that is fitted with a newly identified affected batch have been contacted directly and should contact their dealer to arrange for their front suspension fork to be replaced free of charge.
Please contact safety@stromerbike.com for further information, or visit: https://www.stromerbike.com/en/voluntary-recall .
Additional information
PSD notification number: 2512-0123
Notified by: Office for Product Safety and Standards
Product description
Bikes with automatic pedal support fitted with WREN suspension forks.
Open the OPSS notice
Questions
Why has Stromer ST3, ST5 and ST7 Bicycles fitted with WREN Front Suspension been recalled?
The risk with Stromer ST3, ST5 and ST7 Bicycles fitted with WREN Front Suspension is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
