Product safety reportOPSS
Telescopic Step Ladder, 1.4M + 1.7M safety warning over an injury risk
Product Safety Report for Telescopic Step Ladder, 1.4M + 1.7M presenting a serious risk of injuries.
Product image from the OPSS safety notice 
What to do now
The risk with Telescopic Step Ladder, 1.4M + 1.7M is physical injury.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2401-0159). Quoted as issued.
Summary
Product Safety Report for Telescopic Step Ladder, 1.4M + 1.7M presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as it can excessively bend when loaded. The user could lose balance and fall if the product bent under the weight, causing the user to injure themselves. The product also requires improvement to marking, labelling and documentation.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD case number: 2401-0159 and 2401-0148
Notified by: Local Authority Trading Standards.
Product description
Telescopic step ladder that can both fold and collapse into a compact size.
Open the OPSS notice
Questions
Why has Telescopic Step Ladder, 1.4M + 1.7M been reported?
The risk with Telescopic Step Ladder, 1.4M + 1.7M is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
