Product recallOPSS
Tempur Comfort Travel Pillow recalled over a fire risk
Product Recall for Tempur Comfort Travel Pillow presenting a risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
Tempur Comfort Travel Pillow
- BarcodeThe long number printed under the barcode.
- 5705940227443
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- 10594/WY42-22/74-245036
- ModelOn the rating label, base, back or box.
- 180689
What to do now
Tempur Comfort Travel Pillow could overheat or catch fire.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2306-0075). Quoted as issued.
Summary
Product Recall for Tempur Comfort Travel Pillow presenting a risk of fire.
The risk
The product has been recalled as it has been identified that a small number of products were supplied in the UK which have not been tested against the relevant standards.
Products intended for the UK market require testing against EN/ISO 12952 and BS 5852:1982. There is therefore a risk that if the pillow is exposed to an open flame that it will catch fire.
The product does not meet the requirements of the Furniture and Furnishings (Fire) (Safety) Regulations 1988.
Action taken
Recall of the product from end users by the manufacturer.
Advice to consumers
The product has been recalled from end users. For further information, please see the Tempur website at: https://uk.tempur.com/product-recall.html
Additional information
PSD case number: 2306-0075
Notified by: Local Authority Trading Standards
Product description
A white Tempur branded travel pillow.
Open the OPSS notice
Questions
Why has Tempur Comfort Travel Pillow been recalled?
Tempur Comfort Travel Pillow could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the barcode, batch code and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
