Product safety reportOPSS
TiaTio Concentrated Serum safety warning over a banned ingredient
Product Safety Report for TiaTio Concentrated Serum presenting a serious chemical risk.
Product image from the OPSS safety notice
What to do now
The issue with TiaTio Concentrated Serum is a prohibited ingredient, of a kind often found in illegal skin-lightening and imported cosmetics.
- Stop applying it straight away.
- Wash the skin where it was applied with mild soap and water.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
If someone has been hurt
Look out for
- redness, burning, thinning or discolouration of the skin
- a rash
Get help urgently
- if you have used it for a long time, or have skin damage, speak to your GP or a pharmacist
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (opss-2jo93g). Quoted as issued.
Summary
Product Safety Report for TiaTio Concentrated Serum presenting a serious chemical risk.
The risk
The product presents a serious chemical risk as following analysis the cream was found to contain 257mg/kg (0.26%) clobetasol propionate. Glucocorticoids (Corticosteroids), including clobetasol propionate, are prohibited in cosmetic products as exposure to it could cause skin irritation and may damage the endocrine system.
Improvements are also required to marking and labelling.
The product does not meet the requirements of Regulation (EC) 1223/2009 or the Cosmetic Products Enforcement Regulations 2013.
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD case number: 2406-0049a
Notified by: Local Authority Trading Standards
Product description
Small plastic bottle containing yellow liquid, supplied in cardboard box marked TiaTio, Concentrated Serum, Shea Butter Extracts, Anti-Spot, Fast Action, Swiss Formula, Nouvelle Parfumerie, Gandour, e 50ml – 1.7 fl. Oz
Open the OPSS notice
Questions
Why has TiaTio Concentrated Serum been reported?
The issue with TiaTio Concentrated Serum is a prohibited ingredient, of a kind often found in illegal skin-lightening and imported cosmetics. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop applying it straight away. Wash the skin where it was applied with mild soap and water.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
