Product safety reportOPSS
Toothbrush Charger WY-3757 sold on Amazon safety warning over a fire risk
Product Safety Report for Toothbrush Charger WY-3757 presenting a high risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Toothbrush Charger WY-3757 sold on Amazon
- ModelOn the rating label, base, back or box.
- WY-3757
- Item or listing codeOn the box, the label, or the order page where you bought it.
- T0881UK-HGUKT0881UK-HGUK
What to do now
Toothbrush Charger WY-3757 sold on Amazon could overheat or catch fire.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2511-0273). Quoted as issued.
Summary
Product Safety Report for Toothbrush Charger WY-3757 presenting a high risk of fire.
The risk
The product presents a high risk of fire as the plug fuse does not meet the dimensional requirements of BS 1362. This means that if there was a surge in current or a fault, the fuse may fail to operate as intended, causing the plug to explode and/or catch fire. Improvements are also required to the product marking, labelling and documentation.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets (Safety) Regulations 1994.
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
The listing has been removed by the online marketplace (Amazon).
Additional information
PSD notification number: 2511-0273
Notified by: Local Authority Trading Standards
Product description
A toothbrush charger with wall plug.
Open the OPSS notice
Questions
Why has Toothbrush Charger WY-3757 sold on Amazon been reported?
Toothbrush Charger WY-3757 sold on Amazon could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
Where was Toothbrush Charger WY-3757 sold on Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
