Product safety reportOPSS
Topway Steel 3-Step Home Ladder safety warning over an injury risk
Product Safety Report for Topway Steel 3-Step Home Ladder presenting a high risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
Topway Steel 3-Step Home Ladder
- BarcodeThe long number printed under the barcode.
- 5056156053723
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- 2400389701
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 338482
What to do now
Topway Steel 3-Step Home Ladder could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2412-0039). Quoted as issued.
Summary
Product Safety Report for Topway Steel 3-Step Home Ladder presenting a high risk of injuries.
The risk
The product presents a high risk of injuries as the handrail of the ladder projects beyond the rear of its platform. If the user leans forward after climbing to the top of the ladder whilst holding on to the handrail, the ladder may fall forward, causing the user to fall.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The products have been destroyed.
Advice to consumers
The products have been destroyed.
The same corrective action was taken for the 4-, 5- and 6-step ladders of the same brand.
Additional information
PSD notification number: 2412-0039
Notified by: Local Authority Trading Standards
Product description
A foldable steel step ladder with three steps supplied in brown cardboard packaging.
Open the OPSS notice
Questions
Why has Topway Steel 3-Step Home Ladder been reported?
Topway Steel 3-Step Home Ladder could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the barcode, batch code and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
