Vehicle recallDVSA
Toyota Proace City and Proace City BEV recalled over a safety defect
On affected vehicles due to a design error there is a risk that the e-Call automatic call back function may not work.
Check your product
Only vehicles within the listed VIN ranges or build dates are covered. A franchised dealer can confirm from your VIN.
2 identifiers listed for this notice.
Proace City
- Build datesThe build or first registration date is on the V5C.
- 02/12/2019 – 30/06/2022
- Manufacturer referenceThe manufacturer’s own campaign number. Quote it to the dealer.
- CI23-024 (YFB22/33)
Proace City BEV
- Build dates
- 02/12/2019 – 30/06/2022
- Manufacturer reference
- CI23-024 (YFB22/33)
What to do now
Some Toyota Proace City and Proace City BEV are affected by a safety recall.
- Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer.
- Contact a franchised dealer to book the free repair.
- Keep the manufacturer’s recall letter if you receive one, and update your address on the V5C so future letters reach you.
Why it matters. Manufacturers must report safety defects to the DVSA and contact registered keepers of affected vehicles.
Repairs and costs
Manufacturers contact registered keepers using DVLA records, but letters can go astray. You can book the free repair yourself once you know your vehicle is affected.
The DVSA monitors recalls and can be contacted if a manufacturer or dealer does not act.
From the official notice
Published by the Driver and Vehicle Standards Agency (R/2023/243). Quoted as issued.
Summary
On affected vehicles due to a design error there is a risk that the e-Call automatic call back function may not work.
Defect
On affected vehicles due to a design error there is a risk that the e-Call automatic call back function may not work.
Remedy
The software of the telematic unit for e-call will be updated via an Over the Air (OTA) wireless update. Should the (OTA) wireless update fail the telematic unit will be replaced.
Models
Proace City, Proace City BEV
Open the DVSA notice
Questions
Why are Toyota Proace City and Proace City BEV being recalled?
Some Toyota Proace City and Proace City BEV are affected by a safety recall. Manufacturers must report safety defects to the DVSA and contact registered keepers of affected vehicles.
How do I know if my vehicle is affected?
Enter your registration number on the GOV.UK vehicle recall checker or ask a franchised dealer, who can check your VIN against the manufacturer’s campaign. The VIN ranges and build dates published by the DVSA are listed on this page.
What should I do now?
Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer. Contact a franchised dealer to book the free repair.
Will the repair cost anything?
Manufacturers contact registered keepers using DVLA records, but letters can go astray. You can book the free repair yourself once you know your vehicle is affected. The DVSA monitors recalls and can be contacted if a manufacturer or dealer does not act.