Vehicle recallDVSA
Toyota Proace City, Proace City EV and other models recalled over an electrical or software fault
For affected vehicles both displays (the multimedia screen and the instrument cluster) may turn completely black after ignition is turned ON due to a software bug. When this condition occurs the issue is permanent.
Check your product
Only vehicles within the listed VIN ranges or build dates are covered. A franchised dealer can confirm from your VIN.
6 identifiers listed for this notice.
Proace City
- Build datesThe build or first registration date is on the V5C.
- 20/03/2024 – 30/07/2025
- Manufacturer referenceThe manufacturer’s own campaign number. Quote it to the dealer.
- 5WB49 (CI25-042)
Proace City EV
- Build dates
- 20/03/2024 – 30/07/2025
- Manufacturer reference
- 5WB49 (CI25-042)
Proace City Verso EV
- Build dates
- 20/03/2024 – 30/07/2025
- Manufacturer reference
- 5WB49 (CI25-042)
Proace
- Build dates
- 20/03/2024 – 30/07/2025
- Manufacturer reference
- 5WB49 (CI25-042)
Proace EV
- Build dates
- 20/03/2024 – 30/07/2025
- Manufacturer reference
- 5WB49 (CI25-042)
Proace Verso EV
- Build dates
- 20/03/2024 – 30/07/2025
- Manufacturer reference
- 5WB49 (CI25-042)
What to do now
Some Toyota Proace City, Proace City EV and other models need a software or electrical fix.
- Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer.
- Contact a franchised dealer to book the free repair.
- Keep the manufacturer’s recall letter if you receive one, and update your address on the V5C so future letters reach you.
Why it matters. Electrical and software faults can affect lights, warnings, cameras or driver assistance systems, and some can lead to a loss of function while driving.
Repairs and costs
Manufacturers contact registered keepers using DVLA records, but letters can go astray. You can book the free repair yourself once you know your vehicle is affected.
The DVSA monitors recalls and can be contacted if a manufacturer or dealer does not act.
From the official notice
Published by the Driver and Vehicle Standards Agency (R/2025/552). Quoted as issued.
Summary
For affected vehicles both displays (the multimedia screen and the instrument cluster) may turn completely black after ignition is turned ON due to a software bug. When this condition occurs the issue is permanent.
Defect
For affected vehicles both displays (the multimedia screen and the instrument cluster) may turn completely black after ignition is turned ON due to a software bug. When this condition occurs the issue is permanent.
Remedy
Accept and successfully install an Over the Air (OTA) update.
Models
Proace City, Proace City EV, Proace City Verso EV, Proace, Proace EV, Proace Verso EV
Open the DVSA notice
Questions
Why are Toyota Proace City, Proace City EV and other models being recalled?
Some Toyota Proace City, Proace City EV and other models need a software or electrical fix. Electrical and software faults can affect lights, warnings, cameras or driver assistance systems, and some can lead to a loss of function while driving.
How do I know if my vehicle is affected?
Enter your registration number on the GOV.UK vehicle recall checker or ask a franchised dealer, who can check your VIN against the manufacturer’s campaign. The VIN ranges and build dates published by the DVSA are listed on this page.
What should I do now?
Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer. Contact a franchised dealer to book the free repair.
Will the repair cost anything?
Manufacturers contact registered keepers using DVLA records, but letters can go astray. You can book the free repair yourself once you know your vehicle is affected. The DVSA monitors recalls and can be contacted if a manufacturer or dealer does not act.