Product recallOPSS
Travel Adapter TG-TA2 recalled over an electric shock risk
Product Recall for Travel Adapter TG-TA2 presenting a risk of electric shock.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Travel Adapter TG-TA2
- BarcodeThe long number printed under the barcode.
- 5061008650449
- ModelOn the rating label, base, back or box.
- TG-TA2
- Sold betweenCompare with your receipt or order date.
- January 2023 to October 2024
What to do now
The hazard with Travel Adapter TG-TA2 is electric shock: it does not meet the safety requirements that keep live parts away from fingers.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- Follow the corrective action in the notice: a refund, repair or replacement from the business.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2410-0054). Quoted as issued.
Summary
Product Recall for Travel Adapter TG-TA2 presenting a risk of electric shock.
The risk
The product presents a risk of electric shock as the plug does not meet the constructional or dimensional requirements of BS 1363.
As the neutral pin does not meet the required minimum distance of 9.5mm to the outside edge, the user could receive an electric shock when inserting or removing the plug from the socket.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets etc. (Safety) Regulations 1994.
Action taken
The product has been recalled from end users.
Advice to consumers
Owners are advised to stop using the product immediately. The importer has withdrawn the product from the market and instructed each retailer to recall affected products sold to end users.
Please return your adapter to your place of purchase for a refund, or contact the importer, Top Gift Limited on 02085 740 220 or accounts@top-gift.co.uk . Further information can be accessed on the Top Gift website at: https://top-gift.co.uk/
Additional information
PSD notification: 2410-0054
Notified by: Local Authority Trading Standards
Product description
White EU 2 pin to UK 3 pin travel adapter.
Open the OPSS notice
Questions
Why has Travel Adapter TG-TA2 been recalled?
The hazard with Travel Adapter TG-TA2 is electric shock: it does not meet the safety requirements that keep live parts away from fingers. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the barcode, model and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
