Product recallFSA
Aactive D3 2000iu/ml supplements recalled over chemical contamination
TriOn Pharma is recalling two food supplement products. Aactive D3 Drops and Aactive D3 Solution because they contain higher levels of vitamin D3 than written on the label. This alert was published on Wednesday 8 January 2025 and updated on Thursday 9 January 2025 with a point of sale notice featuring product images.
Check your product
Only products that match these details are covered. Have your pack in front of you.
4 identifiers listed for this notice.
Aactive D3 2,000iu/ml Oral Drops 20ml
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- LS23317
- Best beforeOn the lid, base or back of the pack.
- November 2025
Aactive D3 2,000iu/ml Oral Solution 50ml
- Batch code
- LS23318
- Best before
- November 2025
What to do now
Aactive D3 2000iu/ml supplements has been recalled because of chemical contamination, such as a pesticide or processing residue above legal limits.
- Do not eat it or use it as an ingredient.
- There is no need to wash anything down; just return or bin the product.
- Return it to the shop where you bought it, where you should get your money back, or bin it.
- Check the freezer and cupboards for other packs with the same details, including anything you have decanted or portioned.
Why it matters. Limits for chemicals in food are set with a wide safety margin, so a recall does not always mean an immediate risk. Long-term exposure is what the limits protect against, so the product should not be eaten.
Symptoms and when to get help
Look out for
- any unusual symptoms after eating it
Get help urgently
- if you feel unwell, speak to a pharmacist or NHS 111 and say what you ate
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Recalled food can be returned to the shop it came from for a full refund. Supermarkets and most independent shops do this without a receipt, because the recall applies to the product, not to your purchase.
If you bought it online or on a delivery, contact the retailer through your account or customer services and tell them the product is under an FSA recall.
From the official notice
Published by the Food Standards Agency (FSA-PRIN-01-2025). Quoted as issued.
Summary
TriOn Pharma is recalling two food supplement products. Aactive D3 Drops and Aactive D3 Solution because they contain higher levels of vitamin D3 than written on the label.
This alert was published on Wednesday 8 January 2025 and updated on Thursday 9 January 2025 with a point of sale notice featuring product images.
The risk
High levels of vitamin D3 have been found in the products listed above.
Excessive intakes of vitamin D can cause various adverse health effects because of hypercalcaemia (high blood calcium level). Symptoms and signs may include anorexia, nausea, vomiting, weakness, lethargy, constipation and non-specific aches and pains, as well as thirst, polyuria, weight loss and cardiac dysrhythmias.
Action taken
TriOn Pharma is recalling the above products. Point of sale notices will be displayed in all retail stores that are selling these products. These notices explain to customers why the products are being recalled and what to do if they have bought the products. Please see the attached notice.
Advice to consumers
If you have bought any of the above products do not consume them. Instead, return them to the store from where they were bought for a full refund. For more information contact TriOn Pharma on 02392 255770 or info@trionpharma.co.uk
Open the FSA notice
Questions
Why has Aactive D3 2000iu/ml supplements been recalled?
Aactive D3 2000iu/ml supplements has been recalled because of chemical contamination, such as a pesticide or processing residue above legal limits. Limits for chemicals in food are set with a wide safety margin, so a recall does not always mean an immediate risk. Long-term exposure is what the limits protect against, so the product should not be eaten.
How do I know if my product is affected?
Compare the batch code and best before on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Do not eat it or use it as an ingredient. There is no need to wash anything down; just return or bin the product.
Can I get a refund?
Recalled food can be returned to the shop it came from for a full refund. Supermarkets and most independent shops do this without a receipt, because the recall applies to the product, not to your purchase. If you bought it online or on a delivery, contact the retailer through your account or customer services and tell them the product is under an FSA recall.