Product recallOPSS
Velux New Generation Glass Rooflights recalled over an electric shock risk
Product Recall for Velux New Generation Glass Rooflights presenting a high risk of electric shock.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Velux New Generation Glass Rooflights
- ModelOn the rating label, base, back or box.
- CVU 090090 02 2SUDA
What to do now
An electrical fault in the design or build of Velux New Generation Glass Rooflights means it could shock the person using it.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- Contact Velux or the shop you bought it from to arrange the remedy set out in the notice.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2305-0086). Quoted as issued.
Summary
Product Recall for Velux New Generation Glass Rooflights presenting a high risk of electric shock.
The risk
The product presents a high risk of electric shock as under particular circumstances, the design of the product can allow condensation to accumulate in the part of the window where the transformer and actuator are mounted. This can cause metal parts of the flat roof window, such as the chain, reset button and rain sensor, to become live. A person may touch part of the product at a high voltage and receive an electric shock or be electrocuted.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
Velux have implemented two service solutions to identify the safety risk. (See below for further information).
Advice to consumers
Velux have implemented two service solutions to address the safety risk.
Owners are advised to refrain from any physical contact with the window itself and must contact Velux to arrange for a service technician to inspect the flat roof window. For further information, access the Velux website at: https://www.velux.co.uk/get-started/electrical-flat-roof-window-warning .
Additional information
PSD case number: 2305-0086
Notified by: Local Authority Trading Standards
Product description
Mains-powered, remote-controlled flat roof window.
Open the OPSS notice
Questions
Why has Velux New Generation Glass Rooflights been recalled?
An electrical fault in the design or build of Velux New Generation Glass Rooflights means it could shock the person using it. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
