Product recallOPSS
Villeroy & Boch Kiddy Bears Children's Glass Collection recalled over an injury risk
Product Recall for Villeroy & Boch Kiddy Bears Children's Glass Collection presenting a risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
4 identifiers listed for this notice.
Villeroy & Boch Kiddy Bears Children's Glass Collection
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 14-8665-7458
- 14-8664-7458
- 14-8673-7458
- 14-8674-7458
What to do now
Villeroy & Boch Kiddy Bears Children's Glass Collection could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2507-0069). Quoted as issued.
Summary
Product Recall for Villeroy & Boch Kiddy Bears Children's Glass Collection presenting a risk of injuries.
The risk
The product presents a risk of injuries as the tumblers can break and fracture if pressure is applied to the glass from the inside. This is due to excess tension in the glass used. If the glass were to break whilst in use, the user may receive cuts or injuries.
The products do not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The products have been recalled from end users.
Advice to consumers
The products have been recalled from end users.
Owners of the affected glasses should stop use immediately and return to Villeroy & Boch free of charge by post for a full refund. No receipt is required.
Should you have any queries, please contact the Villeroy & Boch customer services team on 00800 6864 8110 (freephone), or via email on service.uk@villeroy-boch.com .
For further details, please access the Villeroy & Boch recall notice here: https://www.villeroy-boch.co.uk/product-recall .
Additional information
PSD notification number: 2507-0069
Notified by: Office for Product Safety and Standards
Product description
Children’s glass tumblers with printed designs sold in sets of two.
Open the OPSS notice
Questions
Why has Villeroy & Boch Kiddy Bears Children's Glass Collection been recalled?
Villeroy & Boch Kiddy Bears Children's Glass Collection could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
