Product safety reportOPSS
Wire Xtra Super Fast USB Adaptor safety warning over an electric shock risk
Product Safety Report for Wire Xtra Super Fast USB Adaptor presenting a serious risk of electric shock.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Wire Xtra Super Fast USB Adaptor
- BarcodeThe long number printed under the barcode.
- 5011397041656
- ModelOn the rating label, base, back or box.
- EC-1165
What to do now
An electrical fault in the design or build of Wire Xtra Super Fast USB Adaptor means it could shock the person using it.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2502-0133). Quoted as issued.
Summary
Product Safety Report for Wire Xtra Super Fast USB Adaptor presenting a serious risk of electric shock.
The risk
The product presents a serious risk of electric shock as live internal parts are accessible without tools, and the plug face does not meet the required dimensional requirements. A user could access the live parts while the product is in use and receive an electric shock. Improvements are also required to the documentation and product markings.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets etc. (Safety) Regulations 2016.
Action taken
The import has been rejected at the border.
Advice to consumers
The import has been rejected at the border.
Additional information
PSD notification number: 2502-0133
Notified by: Local Authority Trading Standards
Product description
A white adaptor supplied without a USB cable, available in 3W, 5W and 20W.
Open the OPSS notice
Questions
Why has Wire Xtra Super Fast USB Adaptor been reported?
An electrical fault in the design or build of Wire Xtra Super Fast USB Adaptor means it could shock the person using it. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the barcode and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
