Product safety reportOPSS
Xline Systems - Diesel Van-Mounted Hot Water System - 5.5 safety warning over a suffocation risk
Product Safety Report for Diesel Van-Mounted Hot Water System presenting a high risk of asphyxiation.
Take it out of the cot or pram now, and put your baby to sleep on their back on a firm, flat surface.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Xline Systems - Diesel Van-Mounted Hot Water System - 5.5 and 9.0 kW Models
- ModelOn the rating label, base, back or box.
- 5.5
- 9.0kW models
What to do now
Xline Systems - Diesel Van-Mounted Hot Water System - 5.5 and 9.0 kW could block a child’s nose and mouth or restrict breathing.
- Take it out of the cot or pram now, and put your baby to sleep on their back on a firm, flat surface.
- Keep it away from babies and young children.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Babies cannot move away from something covering their face. Pillows, padded sleeping bags and soft items in the cot are linked to sleep deaths, and that is why many of these products fail UK safety rules.
If someone has been hurt
Look out for
- a baby who seems to struggle to breathe
Get help urgently
- a baby or child who is not breathing or has turned blue — call 999 immediately
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2303-0007). Quoted as issued.
Summary
Product Safety Report for Diesel Van-Mounted Hot Water System presenting a high risk of asphyxiation.
The risk
The product was not supplied with operating instructions or installation information. It burns diesel fuel and is designed to be fitted inside an enclosed vehicle but was not fitted with a carbon monoxide (CO) detector. Incorrect installation, incorrect use and a lack of appropriate servicing and maintenance may lead to a risk of carbon monoxide and fire. The product was not CE or UKCA marked and was not supplied with a Declaration of Conformity.
The product was not in conformity with the Supply of Machinery (Safety) Regulations 2008.
Action taken
The product was temporarily withdrawn from the market and has been brought into conformity.
Advice to consumers
The product was temporarily withdrawn from the market. A new conformity assessment has been undertaken. New use and installation instructions have been written and these, along with CO monitors, have been provided to existing users.
Additional information
PSD case number: 2303-0007
Notified by: Health and Safety Executive
Open the OPSS notice
Questions
Why has Xline Systems - Diesel Van-Mounted Hot Water System - 5.5 and 9.0 kW been reported?
Xline Systems - Diesel Van-Mounted Hot Water System - 5.5 and 9.0 kW could block a child’s nose and mouth or restrict breathing. Babies cannot move away from something covering their face. Pillows, padded sleeping bags and soft items in the cot are linked to sleep deaths, and that is why many of these products fail UK safety rules.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Take it out of the cot or pram now, and put your baby to sleep on their back on a firm, flat surface. Keep it away from babies and young children.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
