Product recallOPSS
Zebra Prescription Printer Power Supply Units recalled over a fire risk
Product Recall for Zebra Prescription Printer Power Supply Units presenting a high risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
24 identifiers listed for this notice.
Zebra Prescription Printer Power Supply Units
- ModelOn the rating label, base, back or box.
- GK420d
- APxxx
- GC4xxx
- GK4xxx
- GK888xx
- GX4xxx
- GT8xx
- HC100
- H/LP/TLP/Rxxxx (282x
- 284x
- 384x)
- PS4000
- T2xxx
- Thermal 284x
- ZP4xx
- ZP5xx
- BR1xxx
- CN1xxx
- J1xxx
- P1xxx
- SC1xxx
- WM1xxx
- ZXP Series 1
- ZXP Series 3x
What to do now
The risk with Zebra Prescription Printer Power Supply Units is fire: a fault could cause it to overheat, melt or ignite.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Follow the corrective action in the notice: a refund, repair or replacement from the business.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2607-0208). Quoted as issued.
Summary
Product Recall for Zebra Prescription Printer Power Supply Units presenting a high risk of fire.
The risk
The products present a risk of fire occurring at the power lead where it enters the appliance.
PSUs that serve as the power source for the above-named models of Zebra printers have been identified as potentially containing an improperly mixed phosphorus compound that is used in the flame retardant resin in the DC power supply connectors. This deficiency in the phosphorus based connector resin, when combined with moisture and humidity over time, can potentially lead to overheating or a fire hazard.
The product was placed on the market before the Electrical Equipment (Safety) Regulations 2016 came into force and therefore the Electrical Equipment (Safety) Regulations 1994 duties apply.
The PSU does not comply with the core requirements outlined in Regulation 5 and Schedule 3 of the Electrical Equipment (Safety) Regulations 1994 specifically related to the general requirement to be “Safe” and for Protection Against Hazards (Non-Electrical) and Resistance to External Influences.
Action taken
The product was subject to a product recall in 2016. The recall period has been expanded to include PSUs manufactured between October 1, 2006 and December 31, 2012.
Advice to consumers
The product was subject to a product recall in 2016.
The recall period has been expanded to include PSUs manufactured between October 1, 2006 and December 31, 2012.
Users are advised to check if their PSU is affected and refer to the manufacturer’s recall page for further information: Power Supply Unit Voluntary Recall - Zebra .
Additional information
PSD notification number: 2607-0208
Notified by: Health and Safety Executive
Product description
The product is a power supply unit supplied for a specialised printing device designed for healthcare environments to produce legal, highly legible medical prescriptions, repeat re-order forms, or drug dispensing labels. Power Supply Unit supplied by FSP Group.
Open the OPSS notice
Questions
Why has Zebra Prescription Printer Power Supply Units been recalled?
The risk with Zebra Prescription Printer Power Supply Units is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
