Product safety reportOPSS
12V Replacement Laptop Charger sold on AliExpress safety warning over an electric shock risk
Product Safety Report for 12V Replacement Laptop Charger sold via AliExpress presenting a serious risk of electric shock.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
12V Replacement Laptop Charger sold on AliExpress
- ModelOn the rating label, base, back or box.
- DCSP240050
What to do now
The hazard with 12V Replacement Laptop Charger sold on AliExpress is electric shock: it does not meet the safety requirements that keep live parts away from fingers.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2212-0022). Quoted as issued.
Summary
Product Safety Report for 12V Replacement Laptop Charger sold via AliExpress presenting a serious risk of electric shock.
The risk
The product presents a serious risk of electric shock due to the inadequate creepage and clearance distances, which are required to protect the user under fault conditions. There were also no instructions provided to ensure the safe installation and use of the product. Some of the required documentation and markings were missing.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The listing has been removed by the online marketplace (AliExpress).
Advice to consumers
The listing has been removed by the online marketplace (AliExpress).
We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress.
Additional information
PSD case number: 2212-0022
Notified by: Office for Product Safety and Standards
Product description
A black charger with a rectangular shaped plug face.
Open the OPSS notice
Questions
Why has 12V Replacement Laptop Charger sold on AliExpress been reported?
The hazard with 12V Replacement Laptop Charger sold on AliExpress is electric shock: it does not meet the safety requirements that keep live parts away from fingers. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
Where was 12V Replacement Laptop Charger sold on AliExpress sold?
The notice names AliExpress. Products bought elsewhere are covered too if they match the details listed.
