Product safety reportOPSS
2-in-1 Negative-ion Hair Straightener Brush sold on eBay safety warning over an electric shock risk
Product Safety Report for 2-in-1 Negative-ion Hair Straightener Brush presenting a risk of electric shock.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
2-in-1 Negative-ion Hair Straightener Brush sold on eBay
- ModelOn the rating label, base, back or box.
- HA808
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 384841347618
What to do now
An electrical fault in the design or build of 2-in-1 Negative-ion Hair Straightener Brush sold on eBay means it could shock the person using it.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2303-0100). Quoted as issued.
Summary
Product Safety Report for 2-in-1 Negative-ion Hair Straightener Brush presenting a risk of electric shock.
The risk
The product presents a risk of electric shock as there is insufficient insulation to protect the user from electric shock, which can cause accessible parts to become live over time and under fault conditions. If a consumer were to touch a metal part, they could receive an electric shock. The product was also missing required marking, labelling and documentation.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
OPSS are requiring the withdrawal of the product from the market. The listing has been removed by the online marketplace (eBay).
Advice to consumers
OPSS are requiring the withdrawal of the product from the market.
The listing has been removed by the online marketplace (eBay).
Additional information
PSD case number: 2303-0100
Notified by: Office for Product Safety and Standards
Product description
Heated hair styling device supplied in silver cardboard packaging with image of the product on the face.
Open the OPSS notice
Questions
Why has 2-in-1 Negative-ion Hair Straightener Brush sold on eBay been reported?
An electrical fault in the design or build of 2-in-1 Negative-ion Hair Straightener Brush sold on eBay means it could shock the person using it. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
Where was 2-in-1 Negative-ion Hair Straightener Brush sold on eBay sold?
The notice names eBay. Products bought elsewhere are covered too if they match the details listed.
