Product safety reportOPSS
3KW Jacuzzi Hot Tubs safety warning over a fire risk
Product Safety Report for 3KW Jacuzzi Hot Tubs presenting a high risk of fire.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
12 identifiers listed for this notice.
3KW Jacuzzi Hot Tubs
- ModelOn the rating label, base, back or box.
- 3KW Versions of Lodge+M
- Lodge +L
- Virtus
- Lodge+S
- Lodge M
- Lodge L
- Lodge S
- Sky-Lounge
- City
- Profile
- Unique
- Delfi
What to do now
The risk with 3KW Jacuzzi Hot Tubs is fire: a fault could cause it to overheat, melt or ignite.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2406-0034). Quoted as issued.
Summary
Product Safety Report for 3KW Jacuzzi Hot Tubs presenting a high risk of fire.
The risk
The product presents a high risk of fire as the VS2 main circuit board on the 3KW products may overheat over time in the power section, which could cause the circuit board and surrounding enclosure to ignite.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
Owners must stop using the hot tub immediately and disconnect it from the power supply. The manufacturer has launched a corrective action programme.
Advice to consumers
Owners of affected units must stop using the hot tub immediately and disconnect it from the power supply. The hot tub should be drained, and if located outside, properly winterised.
Distributors and owners of affected units have been contacted by Jacuzzi with information on disconnecting, draining, and winterising the hot tub.
If you own a unit and require further information, contact Jacuzzi Spa & Bath Ltd to register for the corrective action:
Tel: 0113 2727442
Email: Customercare@jacuzzi.co.uk
Additional information
PSD case number: 2406-0034
Notified by: Local Authority Trading Standards
Product description
3KW freestanding and built-in hot tubs.
Open the OPSS notice
Questions
Why has 3KW Jacuzzi Hot Tubs been reported?
The risk with 3KW Jacuzzi Hot Tubs is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
